Last Updated: September 6, 2026
Shipping
Processing Time
- Made-to-Order Items: 1 to 3 weeks before shipping for wood pendant lamps; about 2 weeks for 3D-printed lamps and the Cannibal Trio
- In-Stock Items: Ships within 1 to 2 business days (magnets, Kane, Pele)
- Custom Orders: Timeline discussed before order is placed
Shipping Locations
- We currently ship to US addresses only
- No PO Boxes for large items (lamps)
- APO/FPO addresses accepted
Shipping Methods
We use the most economical carrier for your order, which may include:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Shipping Costs
- Calculated at checkout based on your location and order weight
- Free shipping on orders over $50 (US only). Small items like magnets ordered on their own ship for a flat $5
- Shipping costs are non-refundable unless we made an error
Transit Time
- Typical delivery: 3-7 business days after your item ships
- Transit times vary by carrier and destination
- Tracking information provided once your order ships
Delays
We are not responsible for shipping delays caused by:
- Weather conditions or natural disasters
- Carrier delays or strikes
- Incorrect addresses provided by customers
- Holidays or peak shipping seasons
Returns and Refunds
Return Window
- 30 days from delivery date
- Item must be unused and in original condition
- Original packaging preferred but not required
Non-Returnable Items
- One-off commissions built to your own spec (unless defective). Lamps ordered with a fabric or finish choice from a regular listing are returnable
- Items marked as final sale
- Items damaged after delivery due to misuse
How to Initiate a Return
- Contact Us: Email help@kapucreations.com with:
- Your order number
- Reason for return
- Photos (if item is damaged or defective)
- Receive Instructions: We'll respond within 24-48 hours with return instructions
- Ship It Back: Pack the item securely and ship to the address we provide
- Get Your Refund: Refund processed within 5-7 business days after we receive the item
Return Shipping Costs
You Pay Return Shipping If:
- You changed your mind
- You ordered the wrong item
- You don't like the color/style
We Pay Return Shipping If:
- Item arrived damaged
- Item is defective or doesn't work
- We sent the wrong item
- Item doesn't match the description
Refund Method
- Refunds issued to original payment method (credit card, PayPal, etc.)
- Processing time: 5-7 business days after we receive your return
- Depending on your bank, it may take additional time to appear in your account
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery at help@kapucreations.com
- Provide photos showing the damage or defect
- We'll make it right: Your choice of:
- Full refund (including original shipping)
- Replacement item at no charge
- Store credit for a future purchase
We take pride in our craftsmanship and want you to be happy with your purchase.
Exchanges
We don't offer direct exchanges. If you want a different item:
- Return your original purchase for a refund
- Place a new order for the item you want
Lost or Stolen Packages
- Once tracking shows "Delivered," the carrier considers the package delivered
- We are not responsible for packages stolen after delivery
- We recommend shipping to a secure location or requiring signature confirmation for high-value orders
- Contact the carrier first to file a claim for lost packages
- We're happy to help you work with the carrier to resolve issues
Order Cancellations
Before Production Starts
- Contact us immediately at help@kapucreations.com
- If we haven't started making your item, we can cancel and issue a full refund
After Production Starts
- Once we've begun crafting your made-to-order item, cancellations are not accepted
- The piece is being made specifically for you
Questions?
Contact us at help@kapucreations.com with any questions about shipping or returns.
Kapu Creations, LLC
Kingston, Tennessee
kapucreations.com